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FAQ

We are under Vanuatu Financial Service Commission (Licence No. 700 415)

We have two types of account : Starndard Account (No charges but with competitive market spread) and Pro Account (USD$7 service charge round trip but with smaller spread)

Different product with different leverage, the highest is 1:500

Stop out ratio is 50%

Maximum leverage for our major FOREX pairs is 500, Indices is 100, Gold is 500, Oil is 200, Crypto is 30, and subject to change

Your funds are kept in a separate trust account with AAA rated banks and are safe

We do not charge any handling fee for now, minimum deposit is USD100, minimum withdrawal is USD100, handling fee is USD10 per transaction.

DECODE GLOBAL LMT-MAIN SERVER

Log in to client protal, in funds management section to apply.

A MAM account can be applied, with a total deposit of at least $100,000 and at least 3 valid sub-accounts

ID card, email, mobile phone number

You can register an account in our official website. www.decodefx.com

MT4 Android download :  https://download.mql5.com/cdn/web/metaquotes.software.corp/mt4/metatrader4.apk?

you can visit our website: www.decodefx.com/mt to download

 

MT4 Window download : https://download.mql5.com/cdn/web/20343/mt4/decodegloballtd4setup.exe

you can visit our website: www.decodefx.com/mt to download

China : Union Pay, Wechat Pay, USDT, Emergency Deposit

Indonesia：USD Wire Transfer，FasaPay，Paytrust，USDT  

Malaysia：USD Wire Transfer，Paytrust，USDT  

Vietnam：USD Wire Transfer，Paytrust，USDT  

Phillippines：USD Wire Transfer，Dragonpay，USDT  

Thailand：USD Wire Transfer，Paypaid, USDT  

Other：USD Wire Transfer，USDT

1-3 working days.

Union Pay & Wechat Pay – 1.5%  

 USDT – per lot 10 USDT （Gas Fee）  

USD Wire Transfer – 0%， 1% handling fee will be charged for cross-currency withdrawals

FasaPay – 0%  

Paytrust – 1.5%  

Dragonpay – 2%  

Paypaid – 1.5%

1. Margin calculation formula: Margin (quote currency) = (Price × Contract size × Lot) ÷ Leverage level

2. The maximum trading lots: 100 lots of foreign exchange, 50 lots of metals, 10 lots of crude oil, 100 lots of stock indices, and 10 lots of cryptocurrencies.

Log in to your MetaTrader 4 platform, click Tools in the upper left corner, click Options, and in the Options window, select Server. If the password box is blank, enter your password and click change, the window to change password will appear. First, you need to enter your password, then, to confirm your new password, click OK.

Our main servers are located in the United States, and we have data centres at different locations.

Yes, MetaTrader 4 allows you to use automated trading strategies, called Expert Advisors (EAs), to perform timely technical analysis of price data and manage trading activity based on current market conditions. If you are using an EA and do not have a Virtual Private Server (VPS) subscription, your EAs will stop working when you log out of Meta Trader. As EAs are created by independent third parties, Decodefx is not responsible for their completeness, reliability or accuracy. Clients use EAs at their own risk. If you have questions about how EA works, you need to contact the EA provider. Remember, if you don't install VPS, the EAs you set will stop working after you exit mt4.

What is slippage When you use MT4, your order will be filled at the first available market price. Sometimes, it can be worse or better than what you see at the time of trade. This is called slippage. During the first hour after the end of the day, news releases and periods of extreme market volatility, all orders are likely to decline. “If there is an extreme world event over the weekend, there could be a significant difference in prices between Friday’s close and Sunday’s open. This is known as the spread and means no tradable prices between Friday’s close and Sunday’s open." All orders triggered by a price increase will be filled at Decodefx's opening price on Sunday. Thin trading volumes can also create price instability and/or slippage.

Please email your problems encountered in trading to [email protected], please provide us with: trading account number, order number, journal and a brief description,and fill out a trade investigation form, we will investigate and resolve your query as soon as possible

On Wednesday and Friday (depending on type of product you trade), you are charged or credited with triple swaps as it needs to account for the settlement of trades through the weekend. The foreign exchange settlement is in the mode of T+3, Futures products do not incur any swap fees.

Forex, Precious Metals on Wednesdays. Indices, Cryptos and Oil on Fridays

AUD, EUR, GBP, SGD and USD.

Please email request to [email protected] with subject: Please reset my trading password

Please retrieve the account opening email or click Forgot Password to reset it on the client portal login page

If the client login URL portal.decodefx.com cannot be opened, please try the following URL: https://portal.decodefx.win/login

Please use alternative URLs to visit us:

https://cn.decodefx.com/

https://www.decodefx.co/

https://www.decodefx.win/

https://www.officedecodefx.com/

https://www.decodefx-cn.com/

Our Products

Our Platform

DecodeFX

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Decode Global Limited is an international business company of Vanuatu (CN 700415) , registered at Govant Building, BP 1276, Port Vila, Vanuatu and is permitted to carry on a financial services business. This website is owned and operated by Decode Global Ltd.

Risk Warning: Any advice included in this website or correspondence is general advice only and is based solely on consideration of the investment or trading merits of the financial products alone, without taking into account the investment objectives, financial situation and particular needs (i.e. financial circumstances) of any particular person. Before making an investment or trading decision based on the advice, the recipient should carefully consider the appropriateness of advice in light of his or her financial circumstances and should carefully review the Product Disclosure Statement regarding the relevant financial product as provided by your investment broker. Investing in over-the-counter derivatives carries significant risks and is not suitable for all investors. You could lose substantially more than your initial investment. When acquiring derivative products, you have no entitlement, right or obligation to the underlying financial asset.

Restricted Countries: Please note that we are unable to open accounts for the following countries and jurisdictions at this time. The list is subject to change at any time: the United States of America, Australia, Canada,  New Zealand, and North Korea (Democratic People’s Republic of Korea). The information on the website is not directed to residents of any country where FX and /or CFDs trading is restricted or prohibited by local laws or regulation.

Physical Address: Lolam house , Kumul Highway , Pot 5641 Centre Ville 1 , Port Vila , Vanuatu
Phone Number: +678 23043
Email Address: [email protected]